What is an active user?

An active user is a team member who logged in at least once during the billing month.

What happens if we go above the free limit?

Your team will not be able to add new shared notes unless it upgrades to the Standard plan but will be able to read, edit, move and delete existing shared notes

What happens to our free shared notes credit when we delete a shared note?

If you delete a shared note, your team gets an extra shared note credit. Please note this works for deleted shared notes only, not archived notes.

Do you have a non profit discount?

Yes! We offer eligible organizations of under 100 users a 75% discount of our paying plans. If your organization is above 100 users, please get in touch at [email protected] Please apply for this discount by sending us a copy of your 501(c)(3), or your country’s equivalent, to support your nonprofit status.

Where do I see my team's usage?

Under the list drop down of your team name > Team settings > Billing.

What is a shared note?

Any note in an open or private channel is considered a shared note. Basically, any note that's not in your private notes.

How is the free shared notes credit deducted?

Your team gets 50 shared notes over a rolling 30-day period. Only shared notes created over the last 30 days are counted and deducted from your credit.

What are administrator rights and permissions management?

Under the Free plan, any member in the team can invite new team members, share a note publicly and manage the team settings. Under Standard and Enterprise plans, administrators choose who can invite, share publicly and manage team settings.

What are "Team insights" ?

It allows you to see your team’s activity (most read notes, top writers and readers) and which content they’re looking for (top and failed searches along with popular results).